What is 2-1-1 Monterey County?
2-1-1 Monterey County, a program of United Way Monterey County, is the comprehensive information and referral service for Monterey County. We connect over 10,000 Monterey County callers and texters each year with information about health and human services available to them.
2-1-1 Monterey County phone and text services are available 24 hours a day, 7 days a week. 2-1-1 is available in 150 languages through phone interpretation services.
During times of disaster, 2-1-1 provides incident-specific information in coordination with local emergency services, including road closures and shelters both locally and nationwide.
Frequently Asked Questions
Q: What is 2-1-1?
A: 2-1-1 is a FREE service that connects community members to information about critical health and human services available in their community. 2-1-1 is available 24 hours a day, 7 days a week. 2-1-1 utilizes both bilingual Call Specialists and a phone based translation service to offer 2-1-1 information and referral in over 150 languages. 2-1-1 also provides incident specific information during times of disaster, including road closures and shelters.
Q: How can I access 2-1-1?
A: BY PHONE: Dial 2-1-1 from a landline or cell phone in Monterey County or by dialing our toll-free number (888-877-3211). BY TEXT: Text your zip code to 898-211. ONLINE: Search the 2-1-1 resource database online at www.211montereycounty.org (or by clicking “Home” on this page). 2-1-1 Monterey County does not accept walk-in visitors.
Q: What if I need to find services in another area?
A: When you dial 2-1-1, let the Call Specialist know the area you need services for and we will gladly give you the toll-free number to the 2-1-1 service for that area. You can also find the toll free number for 2-1-1 services across the country at http://www.211.org.
Q: How does calling 2-1-1 work?
A: The 2-1-1 dialing code has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. When you dial 2-1-1 from a landline or cell phone, your phone provider directs your call to the local 2-1-1 provider.
Thank You to 2-1-1 Monterey County Supporters